Frequently asked questions
Is a request a booking?
No. A request asks for dates. Someone on the team checks availability and sends you a proposal. The stay is confirmed only when you accept the proposal and we check the dates again.
Do I pay online?
No. Today we don't charge anything on the site. The payment method is agreed in the proposal, in writing.
Why can't I see the exact location?
Because we only publish it if the owner authorizes it. We show the approximate area and share the exact spot when the stay is confirmed.
What does “on the water” mean?
That the structure is really on the water and that we reviewed its permit. We don't use the category as a marketing device.
How do I know the photos show the house?
Every listing photo carries a credit and license. Landscape photos on the site are scenery and say so.
Can I cancel?
Before confirmation, yes, from your request link. After that, each stay's cancellation policy applies, shown on its listing and in the proposal.
Are pets allowed?
It depends on each house: the listing says (no, yes or on request). When requesting dates, say how many pets are travelling.